Locky Virus – Removal Instructions

Locky is a new virus that has been making the rounds recently. While the exact way it spreads seems to vary from user to user, most people tend to catch the virus through an email, typically sent from family or friends. Locky is usually displayed as an email labeled with “INVOICE” or “PDF” in the subject line. Often times, but not always, it also includes a .pdf or .doc attachment within a .zip file. If the file is downloaded, and sometimes even if it’s not, Locky infects the user’s computer. If that’s not bad enough, the virus then sends out an email attachment to everyone in that user’s address book.

This makes the virus easy to spread and hard to catch, as most people don’t think twice about downloading a file from a known friend, especially if it’s labeled as a fax or urgent message. Unfortunately, by the time the user realizes that the email is not actually from their friend, Locky has already infected their computer and sent itself off to other unknowing users. Locky hijacks the user’s computer, making it difficult, if not impossible, to warn friends that the email they’ve just received contains a virus.


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Once on the computer, Locky acts as a form of ransomware. This means that the virus hijacks any important files the user may have, demanding a ransom in order to ‘save’ the files from being lost forever. More specifically, CrytoTorLocker2015 claims that all the files on the user’s computer have become encrypted, and the only way to decrypt the files without them becoming damaged is to pay 0.5 in bitcoins. This may not seem like a lot to those unfamiliar with bitcoins, but in reality, 0.5 BTC is over $200.

If that’s not bad enough, Locky will disable the desktop background, removing any icons that had previously been displayed on the screen. This means that users won’t be able to run any antivirus programs they have in order to remove Locky. Instead, the virus will continuously display a password prompt with instructions on how to pay for it’s removal. Supposedly, once the ransom is paid, a password will be sent to the user, allowing them to remove the virus and restore their computer to it’s original state however as we’ve tested on our PC’s here at the Virus Help Center, we noticed your computer will NOT be unlocked by paying the Locky ransomware virus.

Locky Virus

Locky Virus Removal Instructions

The virus removal instructions we have outlined below has been proven remove the Locky virus.

Virus Removal Tool

** PLEASE NOTE: If the Locky Virus is on a computer running “WINDOWS 8” or “WINDOWS 10” see the Windows 8 Virus Removal Instructions

Remember: you must be on the infected computer when performing these 3 easy steps to remove the virus.

STEP 1: Start the computer in Safe Mode with Networking
a. Before starting this step, it is STRONGLY SUGGESTED that you write down our 24HR Toll Free tech support phone number incase you run into any issues or would like any additional help with your PC.

If you need help, this is the number to call!

b. To begin, go ahead and turn off the infected computer and wait roughly 20 seconds, then turn it back on.

c. Next Immediately as the computer begins to turn on, press F8 many times. Pressing F8 allows you to access the Advanced Options Menu. You should see an image like the one below.

Selection the option Safe Mode with Networking

d. Next use your arrow keys and select the Safe Mode with Networking option. Press enter when you have selected that option and the computer will begin to boot into safe mode.

STEP 2: Download the Locky Virus Removal Program

Virus Removal Tool

a. Now it is time to open the “Run Command” box.

b.On your keyboard, push and hold the “Windows” key, then press the “R” key. See keyboard diagram below.

Keyboard Shortcut Diagram

c. After you have pressed the “Windows” and “R” key, the Windows Run Box will open. Type the following and press OK:

iexplore https://www.spywarehelpcenter.com/remove

Windows Run Box

After clicking OK, your computer will connect to the internet and download our recommended virus removal program called Spyhunter.

STEP 3: Installing the Locky Virus Removal Program
a. When you see the download box, click the “Run” button. The picture of the download box is below.

Spyhunter Download Box Click Run

b. Now you should be downloading a program called “Spyhunter 4” this program has been developed by a company called Enigma Software. Through their extensive work on Malware research they have developed one of the worlds most successful Virus and Malware removal programs. This program offers easy “point and click” virus removal for Locky.

c. After this program runs the scan, you should see a list of “threats” found on your computer. These Threats can be very harmful and may ruin the computer if not removed. To remove these threats click “fix Threats” and then “register” the program to permanently remove the Locky virus and any other threats found.

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*** After registering Spyhunter4 we highly recommend restarting the computer. Then we would like you to make sure everything is working properly. You should notice that the Locky virus has been completely removed. If it has not been removed or the computer is not working 100% to your liking call us immediately at 1-888-895-6053 and one of our techs will help get it working properly again.

Need further assistance? Call us toll free and one of our friendly technicians will kindly walk you through the virus removal process.

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