Ukash Virus – Removal Instructions

The Ukash Virus has been spreading worldwide and is a complete hoax. The virus appears as a notice from the police stating that you have conducted illegal activity. The Ukash Virus is a financial hoax and is not affiliated with the police. Removal instructions are at the end of the article.

The police notification is not real and should not be trusted. The sole purpose of the Ukash Virus is to trick computer users into believing that they will be in trouble unless they pay the financial amount required. This type of virus is commonly referred to as ransomware.

UKash Virus Payment Code Box

Ukash Payment Code Box Sample
Scroll down for removal instructions.

The Ukash Virus comes in many different forms. Some show that the Metropolitan Police, eCrime Unit, French Police, Politie and many more different types of law enforcement and police department logos. All of these different forms of the virus are the same Ukash Virus we are informing you about.

The Ukash scam shows your ip address and lists various criminal activities that you have conducted. Many of the charges listed are software piracy, illegal downloads and more. However, none of this is real. The creators of the Ukash Virus are using a scare tactic technique.

A lot of times it is hard to determine how or where you acquired the Ukash Virus. Most of the time the virus is distributed by cyber gangs through malicious websites and malicious files. It is almost impossible to pinpoint exactly when you became infected. If you are infected with the Ukash Virus then you should remove it as soon as possible.

Once you have removed the Ukash Virus with our instructions your computer will be fully back to normal.

Ukash is aware of this type of scam and is attempting to apprehend those responsible. However, once you are infected with this infection you must remove it using a professional virus removal program. A virus such as the Ukash Virus is very difficult to remove without using a removal program.

Trying to do a system restore on your computer is a waste of time. The cyber criminals who created and distributed the Ukash Virus have disabled the ability to remove the infection using system restore. They are aware of peoples intent to use system restore and make it unusable. Even if a system restore works the Ukash Virus will still be embedded in your computer and potentially stealing personal information.

As stated above, a professional virus removal program needs to be used in order to fully remove the Ukash Virus. A professional program will perform a full computer scan, detect the infection and permanently removes all of the files associated with it.

UKash Virus Payment Code Box Version 2

Ukash Payment Code Box Sample
Scroll down for removal instructions.

We understand how frustrating it is to have the Ukash Virus on your computer. It takes complete control and does not allow you to do anything. We have a computer lab which has several computers running different versions of Windows. We have tested our virus removal instructions for removing the Ukash Virus in our computer lab. We were successful in removing the infection using the instructions that we have provided below.

We recommend a program called Spyhunter to remove the Ukash Virus. Spyhunter will scan your entire computer, fine the Ukash Virus and permanently get rid of it. After Spyhunter has removed the Ukash Virus your computer will be fully back to normal.


Virus Removal Instructions

Success Rate: 100%
Virus Lab Tests: 7
OS’s Tested: Windows XP, Windows Vista, Windows 7 and Windows 8
Ukash Virus Samples Tested: 6
Removal Tool: Spyhunter

* Is the Ukash virus on a Windows 8 computer? See the Windows 8 Virus Removal Instructions

The virus removal instructions we have outlined below has been proven remove the Ukash Virus. You must be on the infected computer when performing these steps.

1 To begin, go ahead and reboot the infected computer. If the infected computer is turned off, go ahead and turn it on.

2 Immediately as the computer begins to boot, press F8 many times. Pressing F8 allows you to access the Advanced Options Menu.

3 Once you are in the Advanced Options Menu, use your arrow keys and select the Safe Mode with Networking option. Press enter when you have selected that option.

Safe Mode with Networking

4 Windows will now boot into Safe Mode with Networking. Safe Mode with Networking will allow you to remove Ukash which it would not allow when Windows was in normal mode.

5Now that the virus is not running it is time to begin removal. On your keyboard, click and hold the Windows key, then press the R key. See keyboard diagram below.


6 After you have pressed the Windows and R key, the Windows Run Box will open. Type exactly the following into the run box and click OK:


Windows Run Remove

After clicking OK, your computer will connect to the internet and download our recommended virus removal program called Spyhunter.

7 When you see the Spyhunter download box, click the Run button. The picture of the download box is below. After you click the “Run” button, Spyhunter will launch. If your computer asks if you are sure you want to run Spyhunter, click OK. The Spyhunter installation will begin. After fully installing Spyhunter the virus scan will automatically begin.

Spyhunter Download Box Click Run

8 After Spyhunter has scanned your computer you will see the Ukash virus name in the scan results. Simply click “Fix Threats” to remove the virus.

9 After you click “Fix Threats” you are going to need to register Spyhunter to remove Ukash. Please register Spyhunter and the virus will be removed.

Registering Spyhunter offers superior benefits including real-time constant protection against any potential threats. Spyhunter will detect and remove any future threats that may occur including viruses, spyware, trojans, registry infections and more. It is a great all-in-one solution for your computer security needs and that is why we recommend it.

10 After you have registered Spyhunter, and the virus was removed, you can safely reboot into Normal Mode. The Ukash Virus will be completely gone.

Need further assistance? Call us toll free to speak to a professional virus removal team


  1. Thank you so much! I was so shocked when my computer received a note saying that my computer was blocked! Thank you so much for this helpful advice!

    • Randall Savage says:

      Yea the Ukash virus is definitely scary to have until you find out it is a hoax. Very happy you removed it! :)

  2. Thank you so much! I actually thought the police were going to come for me!

  3. Mr S Jones. says:

    I can only repeat the above – Thank you. I know there are other methods available to remove Ukash but being a complete luddite where computers are concerned, I found this to be the easiest to try myself. And lo and behold, I followed the instructions above and I am now up and running again.

  4. Thank you so much! I was so shocked when my computer received a note saying that my computer was blocked! Thank you so much for this helpful advice!

  5. Thank you, you rock. It should be noted that an updated mcafee as of jan 16/13 with realtime scanning enabled, failed to catch this. Thx again.

  6. Many thanks. Even symantec with the latest upadates couldnt catch this. you guys are doing great job. May you guys stay happy and peacefully forever :)

  7. Hakan Jansson says:

    Just great 😉

  8. Thank you very much. You saved my pc!

  9. love ya :)

  10. thanks

  11. thank you very much you are very very helpfull
    and i love you with all my heart

  12. Many Thanks!!!!!!!!!!!!
    Best Regards,

  13. Thank you. You saved my life. Thanks again.

  14. Thank you very much. It found the virus and deleted it.

  15. Hey randall! I was so scared I thought my life was over! I did want to ask you a question though if you wouldn’t mind answering. When it caught me my webcam switched on, it took a photo of me, knew my name, my internet provider, and my location….do they still have these details even if the computer is running normally? Thanks so much! :)

  16. I found this ukash virus on my laptop this afternoon, it scared the hell out of me, I thought I was going to get busted by the cops.. I have Nortons, but it did bugger all, and when I tried to update it, it came up with an error message.. I had never seen it do that before, and I have been using Nortons for years.. This ukash thing popped up after I downloaded a pdf instruction book for my stop motion camera.. I thought I was safe with Nortons, but obviously I’m not.. What do you suggest I do in the future, to protect my laptop??? Can I still trust Symantec?

    Spyhunter is still scanning my pc as I type this on my phone.. 434 threats found out of 147401 files and its only at 33% Holy moly…

  17. A big thank you!

  18. I cannot get it to work.

    • Randall Savage says:

      Have you tried all of the steps? Can you tell me exactly what is happening with the computer that is causing the instructions not to work. Thanks.

  19. christina says:

    Unfortunately my computer is also infected with the Ukash virus. When I follow your steps and select Safe Mode with Networking, the computer restarts itself before I can do anything.

    • Randall Savage says:

      This seems to be a problem with some users. The computer automatically restarts when you select safe mode. We are trying to find a solution to those who have this particular issue. The Ukash virus is getting more sophisticated. The cyber gangs responsible for the Ukash virus are adapting the virus to avoid its removal unfortunately.

  20. Hello, I have windows vista home premium. Unfortunately, when I turn on my computer in safe mode, the computer reboots itself.

    • Randall Savage says:

      Unfortunately, like others have reported, the version of the virus you have is causing the computers to reboot when entering safe mode. We are working on a possible solution to this particular problem of rebooting in safe mode. We recommend you keep trying the process, you may eventually be able to not have the computer reboot.

      • I managed to step 6. However, I can not download spyhunter, since my computer is not connected to the internet.

        • *safe mode with command prompt

          • Randall Savage says:

            You must use Safe Mode with Networking. Safe Mode with Command Prompt does not enable the internet connection. This is why Safe Mode with Networking is essential to the instructions. Internet connection must be enabled.

  21. The same problem with other users. When I start the computer in Safe Mode it restarts itself.

    • Randall Savage says:

      Yes we are working on an alternate solution for this specific issue of the computer restarting, even with safe mode. We will update the post to offer a solution for those who are encountering this problem of the computer restarting.

  22. Hi, I am also having the same fault as others where it restarts in safe mode. If and when you do manage to have a work around would you post it here or elsewhere? Thanks.

  23. steve mcnamara says:

    Even if the virus has been removed will the files be encrypted?

  24. My IBM does not have a Windows key. What should I do?

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